Shipping policy
Thank you for shopping with Nal and Otes! Here's everything you need to know about how we ship your orders.
Processing Time All orders are processed within [1-3] business days. Orders are not processed or shipped on weekends or holidays. You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times We offer the following shipping options:
- Standard Shipping (5-7 business days): [price or "Free on orders over $X"]
- Expedited Shipping (2-3 business days): [price]
Domestic Shipping We currently ship to all 50 US states.
International Shipping [We do / We do not] currently ship internationally. [If yes: International orders may be subject to customs fees and import duties, which are the responsibility of the customer.]
Lost or Delayed Packages If your order hasn't arrived within the expected timeframe, please contact us at [your email] and we'll do our best to help track it down.
Incorrect Address Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address.